Delivering satisfaction and service quality (Record no. 123786)

MARC details
000 -LEADER
fixed length control field 00000nam a2200000 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20251203111357.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8184082428
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 025.52
Item number HER
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hernon, Peter ed.,
110 ## - MAIN ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element American Library Association (USA)
245 ## - TITLE STATEMENT
Title Delivering satisfaction and service quality
Remainder of title a customer-based approach for libraries
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Indiana Publishing House
Date of publication, distribution, etc. 2009
300 ## - PHYSICAL DESCRIPTION
Extent xiv,180p,
Dimensions 22cm.
Other physical details HB
490 ## - SERIES STATEMENT
Series statement American library association series
500 ## - GENERAL NOTE
General note includes index
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Reference service (libraries) United States
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Whitman, John R ed.,
964 ## -
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997 ## -
-- 151261 C
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Koha item type
        Central Library Central Library 12/10/2009 796.00   025.52 HER 151261 Books