Delivering satisfaction and service quality a customer-based approach for libraries
Hernon, Peter ed.,
Delivering satisfaction and service quality a customer-based approach for libraries - New Delhi Indiana Publishing House 2009 - xiv,180p, HB 22cm. - American library association series .
includes index
8184082428
025.52 / HER
Delivering satisfaction and service quality a customer-based approach for libraries - New Delhi Indiana Publishing House 2009 - xiv,180p, HB 22cm. - American library association series .
includes index
8184082428
025.52 / HER