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| 100 | _d_ | ||
| 110 | _aRaghavachari, M. and Ramani, K.V. | ||
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_aDelivering service quality _bmanagerial challenges for the 21st Century |
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| 260 |
_aNew Delhi _bMacmillan _c2000 |
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| 300 |
_axii,651p. _c22cm. _bHB |
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| 690 | _aService industries-Management | ||
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_bENG _c _d658 _e _f _g_ |
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| 997 | _a101618 LIBSS C | ||
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