000 00000nam a2200000 a 4500
005 20251203091649.0
082 _a658,
_bD, bal
100 _aBalachandran, S.
245 _aExcellence in services: focus on people; marketing: quality
260 _aBombay
_bBusiness Book
_c1993
300 _axii,324p, 22cm
690 _aManagement
964 _bEng
_c100
_d
_e010
_f
_g_
997 _a71615 LIBSS C
999 _c48293
_d48293