00344nam a2200109 a 450000500170000002000150001708200130003210000250004524500930007026000470016330000240021020251203110656.0  a8181473272  a658bRAM  aRampersad, Hubert K.  aTotal Performance ScorecardbRedefining Management to Achieve Performance with Integrity  aNew DelhibElsevier India Pvt. Ltd.,c2004  axx,332p.c26 cm. HB