Woodcock, Neil <br/><br/>
Customer Management Scorecard  Managing CRM for Profit 

 - London  Kogan Page  2003 
 - xviii,428p.  26 cm. HB 
<br/><br/><label>ISBN: </label>0749438959 
<br/><br/><label>Dewey Class. No.: </label>658.812  / FOS