00000nam a2200000 a 4500 20251203110555.0 8177223763 658.8 CLO Clow,Kenneth E. Services Marketing Operation, Management,and Stratagy. 2nd ed. New Delhi Biztantra 2003 xii, 460p. 25cm PB Marketing Kurtz,L.David. _ 113047 LIBSS C 94937 94937 0 0 0 0 PU PU 2005-06-07 223.20 0 658.8 CLO 113047 BK