Clow,Kenneth E. <br/><br/>
Services Marketing  Operation, Management,and Stratagy. 

 - 2nd ed. 
 - New Delhi  Biztantra  2003 
 - xii, 460p.  25cm PB 
<br/><br/><label>ISBN: </label>8177223763 
<br/><br/><label>Dewey Class. No.: </label>658.8  / CLO