TY  - BOOK
AU  - 
ED  - Raghavachari, M. and Ramani, K.V.
TI  - Delivering service quality: managerial challenges for the 21st Century
SN  - 0333934091
U1  - 658.8 
PY  - 2000///
CY  - New Delhi
PB  - Macmillan
ER  -