00000nam a2200000 a 4500 20251203110259.0 0333934091 658.8 RAG _ Raghavachari, M. and Ramani, K.V. Delivering service quality managerial challenges for the 21st Century New Delhi Macmillan 2000 xii,651p. 22cm. HB Service industries-Management ENG 658 _ 101618 LIBSS C 84320 84320 0 0 0 0 PU PU 2001-08-01 807.50 0 658.8 RAG 101618 BK