Abbott, Peter <br/><br/>
Front office  procedures, social skills, yield and management 

 - 2nd ed 
 - Oxford  Butterworth Heinemann  2001 
 - 211p.  HB  24cm. 
<br/><br/><label>ISBN: </label>0750642300 
<br/><br/><label>Dewey Class. No.: </label>647.94068  / ABB