_ <br/><br/>
Flawless consulting  fieldbook & companion 

 - San Francisco  Jossey-Bass/Pfeiffer  2001 
 - xxvii,440p.  22cm PB 
<br/><br/><label>ISBN: </label>0787948047 
<br/><br/><label>Dewey Class. No.: </label>658.46  / BLO