00331nam a2200133 a 450000500170000002000150001708200170003210000200004924500180006925000110008726000550009830000260015370000180017920251203110208.0  a0324012764  a658.562bEVA  aEvans, James R.  aTotal quality  a2nd ed  aAustraliabSouth-Western college publicationc2000  aviii,376p.c22cm. PB.  aDean, James W