Evans, James R. <br/><br/>
Total quality 

 - 2nd ed 
 - Australia  South-Western college publication  2000 
 - viii,376p.  22cm. PB. 
<br/><br/><label>ISBN: </label>0324012764 
<br/><br/><label>Dewey Class. No.: </label>658.562  / EVA