00543nam a2200193 a 450000500170000002000150001708200190003210000240005124500320007526000400010730000200014769000290016769000170019670000170021396400260023099700120025699900170026895200640028520251203110123.0  a812191454X  a658.562,OMAb_  aOmachonu, Vincent K  aPrinciples of total quality  aNew DelhibS. Chand & Companyc1997  axiv,386p.c22cm  aInformation and analysis  aBenchmarking  aRoss, Joel E  bENGLISHcd658efg_  a92063 W  c78496d78496  02104070aPUbPUd1999-06-08l0o658.562,OMA _p92063yBK