00273nam a2200109 a 450000500170000002000150001708200170003210000160004924500290006526000480009430000210014220251203110044.0  a8170249546  a658.562bNAR  aNarayan, B.  aTotal quality management  aNew DelhibAPH Publishing Corporationc1998  avi,284p.c23 cm.