00379nam a2200145 a 450000500170000002000150001708200130003210000180004524500310006326000400009430000210013449000340015563000150018963000290020420251203092033.0  a8173710643  a658bTHO  aThorn, Jeremy  aManaging for total quality  aHyderabadbUniversities Pressc1997  a49p.b18 cm.cPB  aThe Notes for managers series  aManagement  aTotal Quality Management