TY  - BOOK
AU  - Chang, Richard Y.
AU  - Kelly, P.Keith
TI  - Step by step problem solving: A Practical guide to ensure problems get (and stay) solved
T2  - Quality improvement series
SN  - 8175441135
U1  - 658.403 
PY  - 1993///
CY  - New Delhi
PB  - Wheeler Publishing
KW  - Management
KW  - Problem solving
ER  -