00471nam a2200157 a 450000500170000002000150001708200180003210000220005010000190007224500920009126000400018330000270022349000310025063000150028163000170029620251203092028.0  a8175441089  a658.4063bCHA  aChang, Richard Y.  aKelly, P.Keith  aImproving through benchmarkingbA Practical guide to achieving peak process performance  aNew DelhibWheeler Publishingc1994  avii, 106p.b20 cm.cPB  aQuality improvement series  aManagement  aBenchmarking