00653nam a2200205 a 450000500170000002000150001708200180003210000220005010000190007224500920009126000400018330000260022349000310024963000150028063000170029596400300031299700180034299900170036095200700037720251203092028.0  a8175441089  a658.4063bCHA  aChang, Richard Y.  aKelly, P.Keith  aImproving through benchmarkingbA Practical guide to achieving peak process performance  aNew DelhibWheeler Publishingc1994  aVii,106p.b20 cm.cPB  aQuality improvement series  aManagement  aBenchmarking  bENGLISHcd658eBOOKfg_  a88037 LIBSS C  c61417d61417  00104070aPUbPUd1998-09-15g95.00l0o658.4063 CHAp88037yBK