TY  - BOOK
AU  - Chang, Richard Y.
AU  - Kelly, P.Keith
TI  - Improving through benchmarking: A Practical guide to achieving peak process performance
T2  - Quality improvement series
SN  - 8175441089
U1  - 658.4063 
PY  - 1994///
CY  - New Delhi
PB  - Wheeler Publishing
KW  - Management
KW  - Benchmarking
ER  -