TY  - BOOK
AU  - Chang, Richard Y.
AU  - Kelly, P. Keith
TI  - Satisfying internal customers first!: A Practical guide to improving internal and external ..
T2  - Quality improvement series
SN  - 8175441143
U1  - 658.8342 
PY  - 1994///
CY  - New Delhi
PB  - Wheeler Publishing
KW  - Management
KW  - Customers satisfaction
ER  -