Chang, Richard Y. Kelly, P. Keith <br/><br/>
Satisfying internal customers first!  A Practical guide to improving internal and external ... 

 - New Delhi  Wheeler Publishing  1994 
 - vii, 104p.  20 cm.  PB 
 - Quality improvement series .
<br/><br/><label>ISBN: </label>8175441143 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Management<br/>Customers satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.8342  / CHA