00345nam a2200109 a 450000500170000002000150001708200210003210000210005324500890007426000470016330000250021020251203091959.0  a0471052957  a658.406,bD, kub  aKubeck, Lynn, C.  aTechniques for business process redesign: Tying it all together, Lynn C. Kubeck, eng  aNew York, John Wiley & sons Inc., USc1995  axviii, 286p.c23 cm.