TY  - BOOK
AU  - Brinkman, Rick
AU  - Kirschner, Rick
TI  - Dealing with people you can't stand: How to bring out the Best in People at their worst
SN  - 0070078386
U1  - 158.2, 
PY  - 1994///
CY  - LoNew Delhion
PB  - McGraw-Hill
ER  -