TY  - BOOK
AU  - Katz, Neil H., Lawyer, John W.
TI  - Resolving conflict successfully : needed knowledge and skills
T2  - The practicing administrator's leadership series
SN  - 0803961456
U1  - 371.201, 
PY  - 1994///
CY  - California
PB  - Corwin Press
ER  -