00314nam a2200109 a 450000500170000002000150001708200210003210000240005324500750007726000370015230000150018920251203091653.0  a8185985022  a658.562,bD, atk  aAtkinson, Philip E.  aCreating culture change: the key to successful total quality managment  aMadrasbProductivity Pressc1990  a276p, 22cm