00296nam a2200109 a 450000500170000008200160001710000270003324500550006026000330011530000230014863000150017120251202164226.0 a658.45bMAY aMayerson, Evelyn Wilde aShoptalk : foundations of managerial communication aPhiladelphiabSaundersc1979 a335 p.b22 cm.cPB aManagement