TY  - BOOK
AU  - Roday, Sunetra
AU  - Biwal, Archana
AU  - Joshi, Vandana
TI  - Tourism: operations and management
SN  - 9780198060017
U1  - 338.4791 
PY  - 2016///
CY  - New Delhi
PB  - Oxford
KW  - 
KW  - Tourism
KW  - Tourism Operation Management
KW  - Customer service skill
KW  - Emerging trends in Tourism
N1  - includes index
ER  -