TY  - BOOK
AU  - Dale, B.
AU  - Cooper, G
TI  - Total quality: and the human resource
SN  - 9788187233411
U1  - 658.562 
PY  - 2000///
CY  - New Delhi
PB  - Infinity Books
KW  - 
KW  - Total quality Management
N1  - includes index
ER  -