00512nam a2200205 a 450000500170000002000180001708200150003510000200005010000160007010000170008624500390010325000120014226000450015430000340019950000190023360000080025263000340026085600060029485600060030020251203112454.0  a9780230327849  a658.8bBAR  aBaron, Steved_  aHarris, Kim  aHilton, Toni  aServices marketingbtext and cases  a3rd ed.  aNew YorkbPalgrave Macmillanc2009-R2012  axviii,358p.bill.c24 cm.bPB  aincludes index  bc_  aService industries--Marketing  f_  a_