TY  - BOOK
AU  - Gilmore, Audrey
TI  - Services, marketing and management
SN  - 9788178293349
U1  - 658.8 
PY  - 2003///
CY  - New Delhi
PB  - Response books
KW  - 
KW  - Service industries--Marketing
KW  - Service industries--Management
N1  - includes index
ER  -