00000nam a2200000 a 4500 20251203112302.0 9780761917427 658.812 NEW Fitzsimmons, James A Ed. New service development creating memorable experiences New Delhi Sage Publications 2000 xv,328p. 22cm. PB includes index Service industries- Management New products-Management Product management Fitzsimmons, Mona J _ 190360 LIBSS C 153961 153961 0 0 0 0 PU PU 2012-02-09 2865.46 0 658.812 NEW 190360 BK