Fitzsimmons, James A Ed. <br/><br/>
New service development  creating memorable experiences 

 - New Delhi  Sage Publications  2000 
 - xv,328p.  PB  22cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9780761917427 
<br/><br/><label>Dewey Class. No.: </label>658.812  / NEW