TY  - BOOK
AU  - Fitzsimmons, A.James
AU  - Fitzsimmons Mona J
TI  - Service management: operation,strategy and information technology
SN  - 9780070615663
U1  - 658.5 
PY  - 1994///-R2011
CY  - New Delhi
PB  - Tata McGraw Hill Education Private Limited
KW  - Service industries-Management
KW  - Management
N1  - includes appendix and index
ER  -