Fitzsimmons, A.James <br/><br/>
Service management  operation,strategy and information technology 

 - New Delhi  Tata McGraw Hill Education Private Limited  1994-R2011 
 - xiv,605p.  PB  22cm.  CD 
<br/><br/> includes appendix and index 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service industries-Management<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.5  / FIT