00588nam a2200181 a 450000500170000002000180001708200170003510000160005224500600006826000700012830000260019850000190022469000380024396400160028199700190029799900190031695200710033520251203112250.0  a9780070499645  a658.812bNAT  aNath, Dhruv  aNuts and bolts of CRMbcustomer relationship management  aNew DelhibTata McGraw Hill Education Private Limitedc2005-R2010  axxii,208p.c20cm.bPB  aincludes index  aManagement- Customer relationship  bcdefg_  a189662 LIBSS C  c153262d153262  00104070aPUbPUd2012-01-31g260.00l0o658.812 NATp189662yBK