TY  - BOOK
AU  - Nath, Dhruv
TI  - Nuts and bolts of CRM: customer relationship management
SN  - 9780070499645
U1  - 658.812 
PY  - 2005///-R2010
CY  - New Delhi
PB  - Tata McGraw Hill Education Private Limited
N1  - includes index
ER  -