00365nam a2200121 a 450000500170000002000180001708200170003510000160005224500600006826000700012830000260019850000190022420251203112250.0  a9780070499645  a658.812bNAT  aNath, Dhruv  aNuts and bolts of CRMbcustomer relationship management  aNew DelhibTata McGraw Hill Education Private Limitedc2005-R2010  axxii,208p.c20cm.bPB  aincludes index