Nath, Dhruv <br/><br/>
Nuts and bolts of CRM  customer relationship management 

 - New Delhi  Tata McGraw Hill Education Private Limited  2005-R2010 
 - xxii,208p.  PB  20cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9780070499645 
<br/><br/><label>Dewey Class. No.: </label>658.812  / NAT