TY  - BOOK
AU  - Fitzsimmons, A.James
AU  - Fitzsmonns J.Mona
TI  - Service management
T2  - series in operations and decision sciences
SN  - 9780070615663
U1  - 658.5 
PY  - 2006///-R2010
CY  - New Delhi
PB  - Tata McGrawHill
KW  - Service industries-Management
N1  - include index
ER  -