Fitzsimmons, A.James <br/><br/>
Service management 

 - New Delhi  Tata McGrawHill  2006-R2010 
 - xiv,605p.  PB  22cm.  CD 
 - series in operations and decision sciences .
<br/><br/> include index 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service industries-Management
<br/><br/><label>Dewey Class. No.: </label>658.5  / FIT