00414nam a2200133 a 450000500170000002000180001708200160003510000060005124500270005726000830008430000240016749000390019150000500023020251203112036.0  a9780070656536  a658.45bBUS  d_  aBusiness communication  aUnited States of AmericabHarvard Business School Publishing corporationc2003  axi,162p.c22cm.bPB  aHarvard Business Essentials Series  aincludes bibliographical references and index