Kumar, V <br/><br/>
Customer relationship management  a databased approach 

 - New Delhi  Wiley- India  2010 
 - xxiv,321p.  PB  24cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9788126509133 
<br/><br/><label>Dewey Class. No.: </label>658.812  / KUM