Evans,James R. <br/><br/>
Total quality  management,organization,and strategy 

 - 4th Ed. 
 - Canada  South-Western Cengage Learning  2005 
 - xii,467p.  22cm.  PB 
<br/><br/><label>ISBN: </label>8131501892 
<br/><br/><label>Dewey Class. No.: </label>658.562  / EVA