TY  - BOOK
AU  - Fitzsimmons James A
AU  - Fitzsimmons Mona J
TI  - Service Management: operations,strategy,inforamation technology
SN  - 0070615667
U1  - 658.5 
PY  - 2008///
CY  - New Delhi
PB  - TATA McGraw Hill Publishing Company Limited
KW  - Service industries-Management
ER  -