00000nam a2200000 a 4500 20251203111413.0 0070615667 658.5 FIT Fitzsimmons James A Service Management operations,strategy,inforamation technology 5th New Delhi TATA McGraw Hill Publishing Company Limited 2008 xiv,605p, 28cm, PB CD Service industries-Management Fitzsimmons Mona J _ 152790 LIBSS C 152791 LIBSS C 124697 124697 0 0 0 0 PU PU 2009-10-22 388.00 0 658.5 FIT 152790 BK 0 0 0 0 PU PU 2009-10-22 388.00 0 658.5 FIT 152791 BK