Fitzsimmons James A <br/><br/>
Service Management  operations,strategy,inforamation technology 

 - 5th 
 - New Delhi  TATA McGraw Hill Publishing Company Limited  2008 
 - xiv,605p,  28cm,  PB  CD 
<br/><br/><label>ISBN: </label>0070615667 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Service industries-Management
<br/><br/><label>Dewey Class. No.: </label>658.5  / FIT