TY  - BOOK
AU  - Hernon, Peter ed.,
AU  - Whitman, John R ed.,
ED  - American Library Association (USA)
TI  - Delivering satisfaction and service quality: a customer-based approach for libraries
T2  - American library association series
SN  - 8184082428
U1  - 025.52 
PY  - 2009///
CY  - New Delhi
PB  - Indiana Publishing House
N1  - includes index
ER  -