Hernon, Peter ed., <br/><br/>
Delivering satisfaction and service quality  a customer-based approach for libraries 

 - New Delhi  Indiana Publishing House  2009 
 - xiv,180p,  HB  22cm. 
 - American library association series .
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>8184082428 
<br/><br/><label>Dewey Class. No.: </label>025.52  / HER